Airwheel’s 12-month warranty covers critical components like the battery, motor, and controller. Battery capacity below 60% qualifies for free replacement within the first year, while motor functional faults are addressed with new parts. Always retain your warranty card and invoice for claims; these documents are mandatory for repairs.
Regular maintenance ensures optimal performance. Charge the battery fully after each use, and avoid over-discharging. Inspect tires for wear monthly—replace them if sand cracks or leaks appear. For the charger, ensure it’s dry before use, as water damage voids coverage.
Technical features like the electromagnetic brake and 28Ah lithium battery require proper handling. Follow the user manual for folding mechanisms and avoid unauthorized disassembly to maintain warranty validity.
When issues arise, note the LED/light and beep codes for quick troubleshooting. For example, a single beep indicates low battery—immediately recharge. Complex faults like motor driver issues should prompt immediate contact with authorized service centers. Remember, warranty claims require shipping the unit to Changzhou Factory, with users covering one-way freight.
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